• Multimedia Helpdesk Support Level II

    Job ID 2018-1167
    Job Locations
    US-CA-Long Beach
    Job Category
    Strategic Staffing
    Job Type
    Contract
  • Overview

    MGO Strategic Staffing is looking for a Level II Multimedia Helpdesk Support for our client in the Long Beach, CA area. This position is a 6 month contract position. In this position, the Multimedia Helpdesk Support will provide end user support of AV setup, operations, and presentation operation and troubleshooting onsite meeting support.

     

     

    RESPONSIBILITIES:

     

    • IT Support center telephone call and ticket handing - first level trouble shooting, reporting, systems monitoring, and resolution.
    • Assist in the coordination of on / offsite locations including AV presents, web streaming, lighting, audio recording, equipment and other support as required.

     

    QUALIFICATIONS:

     

    • PC / MAC user support knowledge
    • iOS / Android use knowledge
    • Help Desk work experience with ticketing software and worklog updates.
    • Ability to communication with various end users in laymen's terms, in person, over the phone, and on web conferences.
    • Skillsets in AV presentation technology, streaming, and audio microphone and PA systems are a plus.
    • AV technology, web conferencing, professional audio experience, and live production event support preferred.
    • Solid customer service skills and remote computer trouble shooting required.

    For immediate consideration, apply here.

     

    MGO Strategic Staffing – part of MGO LLP, one of the fastest-growing CPA and advisory firms in the nation – provides highly- specialized staffing services to a wide variety of companies, organizations, and government institutions.  For more than 25 years, we’ve specialized in placing accounting, finance, information technology (IT), and human resources personnel at every level, from specialists to C-suite leadership.  Our reputation is based on integrity and over 20 years of proven performance.  We offer a deep roster of qualified professionals who are prepared to step in and operate as invaluable resources and an extension of client teams – ready to roll up their sleeves, embrace challenges, and implement solutions.

     

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